How We Relocate Pets in Napier
We’ve built our Napier service around the reality of moving animals — which means tight timelines, government regulations, and animals that can’t advocate for themselves. Our process starts weeks before travel day with a compliance audit: we review your pet’s vaccination records, microchipping status, and any destination-specific requirements. From there, we book the safest route, arrange IATA-approved crating, and coordinate with airlines or road carriers. On travel day, a PetAeron handler accompanies or monitors your pet through every handover point. You receive status updates at each stage, and we’re reachable directly — not through a call centre.
Napier is at the heart of Hawke’s Bay — a region where many households include working dogs, lifestyle block animals, and much-loved companion pets. Our clients range from families relocating for work to expat households returning to New Zealand. We understand local logistics, including connections through Hawke’s Bay Airport and the area’s accredited veterinary practices, and we use that knowledge to build tighter, more reliable transport plans.
Understanding New Zealand's Pet Import Rules
New Zealand has some of the strictest biosecurity laws in the world, and pets arriving in Napier are no exception. All dogs and cats entering New Zealand must be microchipped, vaccinated against rabies (if coming from a non-approved country), treated for parasites, and must spend time in an MPI-approved managed isolation facility. The length of isolation depends on the country of origin — animals from Australia face a shorter pathway, while pets from most other countries require longer stays.
Birds, rabbits, and other species face additional restrictions and may require import permits issued well in advance of travel. PetAeron’s compliance team reviews the rules for every animal we move, flags any issues early, and prepares the full documentation set required by MPI. We also liaise directly with approved isolation facilities to ensure your pet’s place is confirmed before they travel.
Getting this wrong — even a missed treatment date or an incomplete health certificate — can mean your pet is turned back at the border or held longer than necessary. We make sure that doesn’t happen.
Understanding Pet Export Requirements from Napier
Exporting a pet from New Zealand requires an Export Health Certificate (EHC) issued by an MPI-accredited veterinarian, specific to the destination country. Each country sets its own rules: the EU requires an ISO microchip and a detailed EHC; Australia requires treatment for ticks and fleas; the UK, USA, and Singapore each have distinct vaccination and titre test requirements.
PetAeron works with accredited vets in and around Napier to prepare the correct EHC for your destination. We coordinate the timing of pre-travel vet visits to align with airline cut-off windows, so your pet’s paperwork is valid on travel day. We also book IATA-compliant airline-approved crates, arrange check-in at Hawke’s Bay Airport or the nearest major hub, and confirm cargo handling at the receiving airport.
If you’re unsure what your destination requires, contact us early — some titre tests must be done months before departure, and last-minute bookings can limit your options.
